Welcome to Croft Family Cottages, where your comfort is our priority. Before you embark on your journey with us, please take a moment to familiarize yourself with our comprehensive terms and conditions.
Booking and Reservation
Reservation Process: To make your stay as seamless as possible, we've designed a straightforward reservation process. Begin by selecting your preferred dates, and our user-friendly platform will guide you through the confirmation steps. Alongside your confirmation, a partial payment is required to secure your reservation, ensuring a stress-free experience from the start.
Cancellation Policy
Life is unpredictable, and we understand that plans may change. In the event of a cancellation, we request notice within [X] days of the reservation date. Please be aware that cancellations made beyond this period will incur a [X]% cancellation fee, as we allocate resources and prepare for your arrival well in advance.
Check-In and Check-Out
Check-In Time: We want your check-in experience to be smooth and accommodating, so our standard check-in time is set at [X] PM. This gives our dedicated staff ample time to prepare your cottage with the utmost care and attention.
Check-Out Time: To ensure every guest experiences the same high level of service, we kindly request that you check out by [X] AM. This allows us to thoroughly clean and prepare the cottage for our next set of guests. Late check-out may be accommodated on request, subject to availability and an additional fee.
Payment Information
Payment Methods: Your convenience is our priority, and to facilitate this, we accept a variety of payment methods. Choose from options like credit cards, online transfers, or other convenient modes listed on our website.
Additional Charges: While our standard rates cover most services, any additional charges for extra amenities or services will be communicated transparently. These charges will be added to the final bill for your convenience.
Guest Responsibilities
Property Care: We want your stay to be memorable for all the right reasons. As our esteemed guests, you play a crucial role in maintaining the pristine condition of your cottage and respecting its amenities during your stay.
Behaviour: Mutual respect among guests ensures a harmonious environment for everyone. We expect all guests to maintain decorum and consider the privacy and peace of others on the property.
Safety and Security
Personal Belongings: While we have taken measures to provide a secure environment, guests are advised to safeguard their personal belongings. We recommend using the in-room safe for valuable items.
Security: Our commitment to your safety includes security measures on-site. However, guests are encouraged to take necessary precautions to enhance their personal security and peace of mind.
Liability
Damages: Accidents happen, and in the event of any unintentional damages to the property or its contents, guests will be held responsible. We appreciate your understanding and cooperation in promptly reporting any incidents.
Injuries: While we strive to maintain a safe environment, Croft Family Cottages is not liable for any injuries sustained on the property. Please exercise caution, especially in common areas and recreational spaces.
Miscellaneous
Policy Changes: To keep you informed, we reserve the right to amend our terms and conditions as needed. Any changes will be communicated to guests, ensuring transparency and clarity in our policies.
Force Majeure: Unforeseen circumstances can sometimes disrupt even the best-laid plans. In such cases, we may need to cancel reservations due to circumstances beyond our control. Rest assured that guests will be duly informed, and we will work collaboratively to find suitable alternatives or solutions.
By proceeding with a reservation at Croft Family Cottages, you confirm that you have read, understood, and agreed to abide by these terms and conditions. We want your stay to be as enjoyable as possible, and these guidelines are in place to ensure a seamless and delightful experience. If you have any queries or require further clarification, please do not hesitate to reach out to our friendly staff. We look forward to hosting you at Croft Family Cottages, your haven in Naran!
Testimonials
“I stayed here for two nights and three days and had an amazing experience. The customer service was top-notch, and the quality of service exceeded my expectations. I highly recommend The Croft Family Cottages to anyone looking for quality and excellent service in Naran.”Kashif Sarwar
“Had a wonderful experience in the Croft family cottages. Rooms & Washroom were very neat and clean. Staff was very cooperative. Amazing Mountain & Stream view from the room. Food taste was very good. Highly recommended to all families✅ 10/10✅✅✅✅”Ehsan Zulfiqar
“Highly recommended to visitors especially to the families who seek amenities-cum- privacy. Location is astonishingly beautiful, hotel presents best of amenities, spacious and coziest rooms with spectacular and breathtaking views of surroundings. A gentle burbling stream hypnotizes the guests especially at night. Cuisines also worth mentioning.👍🏼”Anees Ahmad
FAQs – The Croft Family Cottages in Naran
We provide a variety of accommodation options, including Single Rooms, Double Rooms, Twin Rooms, and Deluxe Rooms, each designed for comfort and a unique experience.
Absolutely! Our rooms feature modern amenities such as en-suite bathrooms, comfortable bedding, and complimentary Wi-Fi to ensure a delightful stay.
We're strategically located near popular attractions like Saif-ul-Mulook Lake and Lalazar, offering you convenient access to the breathtaking beauty of Naran.
Yes, we provide ample parking space to ensure the safety and convenience of your vehicles during your stay with us.
Certainly! Our concierge can assist you in arranging transport for local sightseeing, ensuring you make the most of your Naran experience.
Yes, we have an on-site restaurant serving a variety of local and international dishes, providing a culinary treat for our guests.
Your safety is our priority. We have implemented strict safety protocols, including 24/7 security, to ensure a secure and comfortable stay.
Absolutely! Our staff can help arrange trekking and adventure activities, allowing you to explore the rugged beauty of Naran to the fullest.
Yes, we cater to families with amenities like spacious family rooms, kid-friendly activities, and a serene environment for a memorable family vacation.
Booking with us is easy! You can make a reservation directly through our website or contact our reservations team for assistance.